This Privacy Policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1 About Us & Scope
Import Export Federation (IEF), operated by Ocius Export Pvt. Ltd. (‘we’, ‘our’, ‘IEF’), provides export education, mentorship, consulting and business facilitation services. This Privacy Policy explains how we collect, use, store and protect your personal information when you:
- Visit our website or any IEF digital platform
- Register for any service — consultation, EXIM Launchpad, workshops or webinars
- Interact with us via WhatsApp, email, phone or social media
- Submit any form, application or payment through our platforms
By using our services or ticking the consent checkbox, you agree to this Privacy Policy.
2 Information We Collect
2.1 Information You Provide
- Identity: Full name
- Contact: Mobile number, email address, city, country
- Business: Company name, IEC number, GSTIN, product category, business type
- Payment: Transaction ID, payment method — we do not store card or bank account numbers
- Registration data: Responses in application forms, assessment forms and booking forms
- Communication: Messages, queries and feedback sent through any channel
2.2 Information Collected Automatically
- Device and browser: IP address, browser type, operating system
- Usage data: Pages visited, links clicked, time spent, referral source
- Cookies and tracking data — see Section 7
2.3 Information from Third Parties
- CRM platforms used to manage client communications
- Aggregated analytics data from Google Analytics or similar tools
- Payment confirmation data from our payment gateway provider
3 How We Use Your Information
We use your personal information for the following purposes only:
- Service delivery — to register you, schedule sessions and deliver the contracted service
- Communication — to send booking confirmations, session details and programme updates
- Payment processing — to process payments, issue invoices and comply with GST requirements
- Assessment & screening — to evaluate export readiness and tailor consulting to your needs
- Customer support — to respond to queries, complaints and feedback
- Service improvement — to analyse usage and improve our content and processes
- Marketing (with consent only) — to send relevant educational content and updates where you have opted in
- Legal compliance — to comply with applicable Indian laws and lawful government requests
- Fraud prevention — to verify identity and protect genuine clients
4 Data Sharing & Third Parties
4.1 We Do Not Sell Your Data
IEF does not sell, rent or commercially trade your personal information to any third party. Your data is used solely to serve you.
4.2 Limited Sharing for Service Delivery
We may share your information with trusted third parties only to the extent necessary:
- Payment gateways (e.g., Razorpay) — to process payments securely
- Communication platforms — WhatsApp Business, email providers for transactional messages
- CRM and scheduling tools — to manage appointments and programme progress
- Video conferencing platforms — for online consultations and sessions
- Cloud storage providers — for secure document management
All third-party providers are contractually required to maintain confidentiality and use data only for the specified purpose.
4.3 Disclosure Required by Law
We may disclose your information if required by Indian law, court order or government authority. We will inform you wherever legally permissible.
5 Data Storage & Security
- All personal data is stored on secure servers with access controls and encryption
- Access is restricted to IEF team members who require it for their work
- We retain your data for the duration of your engagement plus 3 years for legal and accounting compliance
- Payments are processed by certified gateways. IEF does not store card or banking credentials.
- In the event of a data breach affecting your rights, we will notify you within 72 hours of becoming aware
6 Your Rights
You have the following rights regarding your personal data:
- Right to Access — request a copy of the personal data we hold about you
- Right to Correction — request correction of inaccurate or incomplete information
- Right to Withdraw Consent — opt out of marketing communications at any time
- Right to Deletion — request deletion of your data after engagement ends, subject to legal retention requirements
- Right to Object — object to processing of your data for marketing purposes
- Right to Complain — raise a concern with our Grievance Officer (see Section 9)
To exercise any right, email our Grievance Officer as listed in Section 9.
7 Cookies Policy
Our website uses cookies to improve your experience. Cookies are small text files stored on your device.
7.1 Types of Cookies We Use
- Essential cookies — required for website functionality (login, forms, payments). Cannot be disabled.
- Analytics cookies — help us understand how users navigate our site. Data is anonymised.
- Marketing cookies — used to show relevant advertisements. You may opt out through browser settings.
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.
8 Children’s Privacy
IEF services are intended for individuals aged 18 years and above. We do not knowingly collect information from persons under 18. If you believe your child has provided us with personal data, please contact us immediately and we will delete it.
9 Grievance Officer
As required under the Information Technology Act, 2000 and SPDI Rules 2011, IEF has designated a Grievance Officer:
Organisation: Import Export Federation / Ocius Export Pvt. Ltd. | Email: info@importexportfederation.com | Address: Pune, Maharashtra, India | Response Time: Within 30 days
10 Changes to This Policy
IEF reserves the right to update this Privacy Policy at any time. Changes will be published on our website with an updated effective date. Continued use of our services after the updated policy is posted constitutes acceptance.